Terms of Service and Privacy Policy

The website www.challure.lu is administered by QualiTrainer SaRL (hereinafter QualiTrainer), based in Rosport, 7, rue de la Sure, L-6581, Luxembourg, Identification no. 2013 2451 428, RCS Number. B 181695, VAT No. LU26988638, Autorisation d’établissement 10039969/0 “Activités et services commerciaux”, phone: 00352 621 317 377 (Luxembourg) and 0040 723 245 570 (Romania), [email protected], represented by Manuela Lavinia TOMA, managing director.

By accessing the website at challure.lu, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Orders, Billing and Payments

At the time the order is placed, the consumer must be fully aware that this act involves an obligation to pay.

Price and payment method are specified in the order. QualiTrainer will issue to the the consumer an invoice for the goods to be delivered. The consumer is obliged to provide all information necessary for invoice issuing according to legislation.
Prices for all products sold through the site challure.lu are in EUR and include VAT.

Payment should be made by bank transfer in the QualiTrainer SaRL bank account specified on the invoice.

Shipping and returns

Shipping Costs

Shipping is free in the EU and EEA. Shipping costs for deliveries to European Union Member States are included in the final price. For deliveries to non-EU states, appropriate shipping costs will be included in the final price. The consumer will be informed on these costs on request. Please don’t hesitate to contact us with any questions regarding shipping.

Execution and cancellation of the order

Unless otherwise agreed by Parties (QualiTrainer and the consumer), QualiTrainer must execute the order within 30 days of the day following the consumer placing their order and paying the price.
Failing this, the contract is automatically terminated.

If the goods cannot be provided or are unavailable, QualiTrainer must:

  • inform the consumer;
  • and reimburse the client within 30 days.

Failing this, the amount due is increased by the legal interest rate in force as of the 31st day.
In the event of a dispute concerning the deadline for carrying out the order, the burden of proof rests with QualiTrainer.

Right of withdrawal

For any distance contract, the consumer has a right of withdrawal for a period of no less than 14 working days without penalty and without giving any reason.
Deadlines are valid for goods, with effect from the day on which the consumer or a third party appointed by the consumer takes physical possession of the goods.

During the withdrawal period, the consumer can notify the professional that they are exercising their right to withdraw in writing by emailing [email protected] They must then return the goods at their cost to the supplier within a period of 14 days of such notification using the same or similar means of transportation.

QualiTrainer must then reimburse the amount paid by the consumer (including, if applicable, the delivery charges) using the same payment method as that used in the original transaction. QualiTrainer can do this within a period of 14 days from the day after being informed of the consumer’s decision to withdraw from the contract. With effect from the first day following the expiry of this period, the amount due is automatically increased by the legal interest rate in force.

Unless otherwise agreed by Parties (QualiTrainer and consumer), the consumer cannot exercise their right of withdrawal when purchasing goods specifically manufactured to the consumer’s specifications.

Withdrawal procedure

To notify QualiTrainer that they wish to withdraw from the contract, consumers can either use the withdrawal form template (French) or English (below) or make another declaration clearly setting out their decision to withdraw from the contract.

Withdrawal Form Template

I/we herewith revoke the contract that I/we concluded concerning the purchase of the following goods:

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    Ordered on:

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    Received on:

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    Customer name:

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    Customer address:

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    Customer signature: (only for notification on paper)

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    Date:

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    • Use License

    1. Permission is granted to temporarily download one copy of the materials (information or software) on Challure’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
      1. modify or copy the materials;
      2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
      3. attempt to decompile or reverse engineer any software contained on Challure’s website;
      4. remove any copyright or other proprietary notations from the materials; or
      5. transfer the materials to another person or “mirror” the materials on any other server.
    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by QualiTrainer at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    Disclaimer

    1. The materials on our website are provided on an ‘as is’ basis. QualiTrainer makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
    2. Further, QualiTrainer does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

    Limitations

    In no event shall QualiTrainer or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Challure’s website, even if QualiTrainer or a QualiTrainer authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    Accuracy of materials

    The materials appearing on Challure’s website could include technical, typographical, or photographic errors. QualiTrainer does not warrant that any of the materials on its website are accurate, complete or current. QualiTrainer may make changes to the materials contained on its website at any time without notice. However QualiTrainer does not make any commitment to update the materials.

    Links

    QualiTrainer has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by QualiTrainer of the site. Use of any such linked website is at the user’s own risk.

    Modifications

    QualiTrainer may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

    Governing Law

    These terms and conditions are governed by and construed in accordance with the laws of Luxembourg and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

    Dispute

    In the event of a dispute, consumers can obtain information and help from the Union luxembourgeoise des Consommateurs (ULC – Luxembourg Consumers’ Association).

    Privacy Policy

    It is QualiTrainer’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

    • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
    • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
    • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
    • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
    • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
    • We will make readily available to customers information about our policies and practices relating to the management of personal information.
    • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

    We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. QualiTrainer may change this privacy policy from time to time at QualiTrainer’s sole discretion.